Upgrading to Studio 2014: Installation and licensing step by step

Trados Studio plusI expect you’ve heard by now that SDL Trados Studio 2014 has been released. You may have received an email from SDL with upgrade offers, read about it on Twitter under the #Studio2014 hashtag, or come across Jayne Fox’s blog post on Upgrading to Trados Studio 2014 or sticking with a previous version. OK, great, you’ve decided to upgrade, but now you’ve got a long list of questions. Should I return my old license? Do I have to uninstall Studio 2011? Which should I install first, Multiterm or Studio? Where’s the license for Multiterm?

To answer these questions, here are some step by step instructions on how to install and license Studio 2014 on your computer. If you’ve already bought the upgrade, you can jump in at step 4.

  1. Check which version of Studio 2011 you have. Go to www.translationzone.com >My Account>My Licenses. In the case of the Freelance versions, be sure to check whether you have the “Plus” version or not.  Studio version
  2. Buy the upgrade. Go to the SDL shop, choose which version you want and click “Buy or Upgrade”.
  3. Go back to My Account>My Licenses on the SDL website and see whether the upgrade has reached your account. When it arrives you’ll see: “You have upgrades available for this product” in red. Just check that the message is there, don’t activate it yet.
  4. Download “SDL MultiTerm 2014 Desktop Installer” and “SDL Trados Studio 2014” from My Downloads in My Account. Just download them, don’t install them yet
  5. Return your Studio 2011 license. Open Studio 2011 and go to Help>Product Activation>Deactivate
  6. Process the upgrade. Go back to My Licenses on the SDL website. Click the expandable “+” button (see screenshot). Click “1 purchased upgrade available to activate” and then “Process the upgrade”. When you complete this process, Studio 2014 should show up in My Licenses with its new activation code. 
  7. Install Multiterm 2014 and then Studio 2014. Make sure you have administrative rights on your computer. Before you start the installation, close all open programs (Studio 2011, Multiterm 2011 and MS Office in particular).
  8. Start Studio 2014 (not Studio 2011). Enter the new activation code. When you do this, Multiterm 2014 and Studio 2011 will also be activated with the same new code.

A couple of comments:

  • Studio 2011 and Studio 2014 will run side by side on your computer.
  • Right now there’s a bug in the Freelance version – when you switch between Studio 2011 and 2014 after upgrading, you have to select your languages each time. Edited on 23 October 2013: Bug corrected in Cumulative Update 1.
  • These instructions may seem a bit long-winded, but I’ve placed the steps in the best order to keep Studio 2011 up and running until you’re sure you’ve got the upgrade in your account and you’ve downloaded Studio 2014 without any glitches. That way you shouldn’t have any down time. In any case, I wouldn’t advise anyone to switch versions in the middle of a project with a deadline to meet.

Disclaimer. I’ve written these instructions based on reading SDL Support replies in forums and my own experience of upgrading. I came from beta testing Studio 2014, so my computer set-up was slightly different. I’m not responsible for any issues that arise if these instructions don’t work on your computer.

More help on upgrading, installation and licensing.

  • SDL live chat will give you advice on purchase issues (e.g. switching between Freelance plus and non-plus versions).
  • For full installation instructions, download the 50-page PDF guide on the SDL website in My Account>My Downloads>[Upgrade product]>SDL Trados Studio 2014.
  • Also, you’re entitled to free help on installation and licensing issues, even if you don’t have a support contract. To do this, go to the Solution Finder to troubleshoot your problem or log a support request.
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10 Responses to Upgrading to Studio 2014: Installation and licensing step by step

  1. Anna says:

    Hi Emma, great post! I was also in the beta testers forum, unfortunately I was not able to participate as much as I wanted. My 2014 build is 3624. I tried to figure out how to get to 3636 an what sequence to use, but my life is chaos right now (we are in the Colorado flooding area)… any tips on how to do this upgrade correctly it right?
    Anna

    • Hi Anna, Yes, we bumped into each other a couple of times on the beta forum. The above steps should work fine, except for step 5 where you need to return your license from Studio 2014 and then uninstall Multiterm 2014 and Studio 2014 betas completely (make sure no 2014 products are left in Control Panel afterwards).
      Hope you and yours are all safe with the flooding crisis. Betas and computers are very low priority in comparison.
      Best,
      Emma

      • Anna says:

        Thanks Emma! We are OK here, and hardly as badly hit as many folks in the are.
        I will try to take some time to do this in the next few days! Thanks for you input – as always!
        Anna

  2. J Stuart says:

    In step 5 you first deactivate the license for version 2011.
    According to Paul here, this is not necessary and, rather unexpectedly, by default it is just left installed alongside version 2014, where you can still use it on the same computer:
    http://www.proz.com/forum/sdl_trados_support/257747-trados_2014_installation.html
    He says the licence you get for 2014 will licence 2011 as well which means you can still run them both on the same machine.

    • Thanks for your comment. I thought you had to deactivate the Studio 2011 license first, but if you’ve upgraded without deactivating then I must be wrong.
      The new upgraded license is used for Studio 2011 and 2014, which is why they can live side by side on the same PC. In fact if you buy a new computer in the future I understand that you can still install and run both of them there (NB, that wasn’t the case for upgrades from 2009 to 2011).
      Emma

    • paulfilkin says:

      I think there is some misinterpretation of this post on ProZ. I said there is no need to uninstall 2011 and this is different to deactivating the license. If you don’t deactivate the 2011 license then when you activate 2014 the process will deactivate 2011 anyway and it will be licensed through 2014.
      Emma also mentions in her post that when you license 2014 it will also license 2011 so I think you have also misinterpreted what Emma says too.
      I hope it’s more clear now?

      • Thanks for the clarification, Paul. I didn’t realise that if you don’t deactivate your 2011 license then Studio will do it anyway when you activate 2014.
        So, at the end of the day we’ll be running the upgraded license on both versions, regardless of whether we’ve completed step 5 or skipped it. That’s good to know.

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  4. I have tied to load 2014 but made a mustake by rgistering it first and then tried to install the program and it stops in the Wizard mode.
    Help

    • Hi Milton. The best thing to do is contact SDL, because you’re entitled to free installation and licensing support. Go to http://kb.sdl.com/ and click on the solution finder tab. Go to “Download and Installation problems”. You’ll come to a form that you can fill in and then SDL will contact you by e-mail.
      Hope this helps,
      Emma

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